Refund & Return Policy

Returns 
We want you to LUV your new item(s). Our returns are hassle-free within 30 days. Send us an email to support@luvthepaw.com within 30 days. We ask that you take a picture of your t-shirt or other item purchased as we expect the item you are returning is in the same condition as it was sent to you - new, clean, and unworn. We'll send you a return label so you can ship back your merch for free

Due to the perishable nature of dog treats, we do not accept returns. If you are not satisfied with this product, please contact us at support@luvthepaw.com within 7 days of receiving your order. 

Typically, our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund. However, we are happy to exchange it. To be eligible for a return, we do require a receipt or proof or purchase and it must be unworn and in new condition. 

Refunds 
Once we receive your email request for a refund, we'll contact you regarding next steps. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days. 

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at support@luvthepaw.com. 

Sale items 
Sale items may be returned and refunded, unless it's marked as clearance. 

Exchanges 
Pick the wrong size or color? Let us know! You can exchange it for the same item, send us an email at support@luvthepaw.com. We ask that you take a picture of your t-shirt or other item purchased. We'll send you a return label so you can ship back your merch for free and send you another color or size.

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.