FAQs

Frequently Asked Questions (FAQs)

How Do I Place An Order?​

We are an online apparel company based in Nashville, Tennessee. We do not have a physical location at this time, however you can purchase products through our website 24 hours a day, 7 days a week!  

How Long Will it Take?

Typically, orders are processed within 2 to 5 business days and then shipped as soon as possible which could take up to 7 days. There may be some circumstances where it may take up to 10 to 14 days. In those instances, we'll reach out to you and let you know.

Once your order is shipped, you will receive a tracking number. 

What Payment Options Do You Accept?

We offer multiple payment options including Visa, MasterCard, American Express, Apple Pay, Diners Club, Google Pay, Discover, PayPal, Shop Pay and JCB.

Do You Accept Returns/Refunds?

Yes, we certainly do. We want you to love our products as much as we do! If you are not fully satisfied with our product, our return policy can be found here.

Can I Change My Order or Cancel It After It Has Been Placed?

It’s possible. Please email us immediately at support@luvthepaw.com or text us 855-588-7291.